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  • BSI
    BS ISO 10001:2018 Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations
    Edition: 2018
    $418.55
    / user per year

Description of BS ISO 10001:2018 2018

This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.

This document is aimed at customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes, although it is applicable to all customer satisfaction codes of conduct.

This document does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.



Standard NumberBS ISO 10001:2018
TitleQuality management. Customer satisfaction. Guidelines for codes of conduct for organizations
StatusConfirmed
Publication Date2018-07-20
ReplacesBS ISO 10001:2007
Identical National Standard OfISO 10001:2018
DescriptorsManagement, Documents, Planning, Information, Consumers, Handbooks, After-sales services, Quality assurance systems, Personnel, Consumer protection, Consumer-supplier relations, Quality management, Delivery
ICS03.120.10 Quality management and quality assurance
CommitteeSVS/0
ISBN978 0 580 98257 6
PublisherBSI
Pages34

The following editions for this book are also available...

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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